Get in Touch

For any inquiries, technical support, or feedback about anonch.at, please reach out to us via email.

What to Include

To help us assist you better, please include relevant details in your message:

• Technical Issues: Browser type, device, and steps to reproduce the problem
• Feature Requests: Detailed description of the desired functionality
• Privacy Concerns: Specific questions about our privacy practices
• Bug Reports: What you expected vs. what actually happened
• General Feedback: Your experience and suggestions for improvement

Response Time

We strive to respond to all inquiries promptly:

• Technical Support: Usually within 24-48 hours
• General Questions: Within 2-3 business days
• Privacy Inquiries: Priority response within 24 hours
• Bug Reports: Acknowledgment within 24 hours, fix timeline varies

Please note that we operate with a small team and appreciate your patience.

Privacy Notice

When you contact us, we respect your privacy:

• We only use your email to respond to your inquiry
• We don't add you to mailing lists without explicit consent
• Support emails are deleted after the issue is resolved
• We don't share your contact information with third parties
• You can request deletion of your support correspondence at any time

Common Questions

Before reaching out, you might find answers in our other resources:

• Frequently Asked Questions - Common usage and technical questions
• Privacy Policy - Detailed information about data handling
• Legal Information - Terms of service and legal details

Emergency Contact

For urgent security issues or abuse reports:

• Use the same email address with "URGENT" in the subject line
• Include as much detail as possible about the security concern
• We prioritize security-related communications
• For immediate safety concerns, also contact local authorities

Language Support

We currently provide support in:

• English: Primary support language
• Other Languages: We'll do our best to assist using translation tools

Feel free to write in your preferred language, and we'll work to understand and respond appropriately.